Shipping policy
Effective Date: January 1, 2024
At KidzyMarket, we work with trusted third-party suppliers to bring you a wide range of baby and kids’ toys, accessories, and essentials at affordable prices. We ship directly from our suppliers, which allows us to offer you competitive rates and exciting product variety.
Please read this Shipping Policy carefully before placing your order.
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a confirmation email once your order has been processed and shipped.
In some cases, processing times may be extended due to high demand, warehouse volume, or supply chain delays.
Shipping Times
Our products are shipped directly from our international fulfillment partners (such as AliExpress and Temu). Estimated delivery times are as follows:
|
Region |
Estimated Delivery Time |
|---|---|
|
United States |
7–21 business days |
|
Canada |
10–25 business days |
|
United Kingdom |
7–20 business days |
|
Australia |
10–25 business days |
|
Other countries |
15–35 business days |
Please note: These are estimated delivery times and are not guaranteed. Actual delivery may be affected by customs clearance delays, logistics disruptions, or peak seasonal demand.
Shipping Fees
Free Standard Shipping is available on most orders unless otherwise specified at checkout.
Some products may include a small shipping fee depending on size, weight, or destination.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if available).
Tracking updates may take several days to appear, especially during the early stages of shipment.
Some packages may ship in multiple parts if items are fulfilled from different warehouses.
Incorrect Shipping Information
It is the customer’s responsibility to provide the correct shipping address at checkout.
We are not responsible for packages that are lost or delayed due to incorrect or incomplete address information.
If your order has not shipped yet, contact us immediately at support@kidzymarket.com to request an address change. We cannot guarantee address changes after processing begins.
Lost, Stolen, or Delayed Packages
We are not liable for lost or stolen packages once marked as “Delivered” by the carrier.
If your package is lost in transit or not delivered within 60 days, please contact us at support@kidzymarket.com, and we will investigate and help resolve the issue.
In some cases, additional time may be required for delivery due to customs, weather conditions, or carrier delays.
Customs, Duties, and Taxes
Orders may be subject to import taxes, duties, or fees imposed by your country’s customs office.
KidzyMarket is not responsible for any additional charges incurred due to customs regulations.
Customers are responsible for checking and understanding their country’s import regulations before placing an order.
Split Shipments
To ensure the fastest possible delivery, your order may arrive in separate packages if items are shipped from different suppliers. You will receive separate tracking numbers for each package, if available.
Pre-Orders and Out-of-Stock Items
If you order a product on pre-order or temporarily out of stock, the estimated ship date will be clearly communicated on the product page or order confirmation. Orders containing both in-stock and pre-order items may be split.
Need Help?
If you have any questions about your order or our shipping process, don’t hesitate to contact us at:
Email: support@kidzymarket.com
Website: www.kidzymarket.com