FAQs

Frequently Asked Questions

Payment Methods

1. What payment methods do you accept?

We Accept:
Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, Stripe, and Klarna. For full details, please check the checkout page.

2. How soon will I receive an order confirmation email after payment?

You’ll receive an instant confirmation email upon successful payment. Please also check your spam or junk folder if it doesn’t appear in your inbox. If you still don’t see it, feel free to contact our support team anytime.

3. Do you offer installment payments?

Yes! We support Shop Pay and Klarna, allowing you to split your purchase into up to 4 easy installments.

4. How long does a refund take to process?

Refunds are issued to the original payment method and typically take 3–5 business days to appear, depending on your bank or provider.

5. Why was my credit card payment declined?

Payments may be declined due to insufficient funds, incorrect card details, bank security blocks, or a ZIP code mismatch. Please double-check your info or contact your bank. You can also try another payment method.

Ordering Process

1. How do I place an order?

1. Choose your product’s color, size, and quantity.

2. Click “Add to Cart” or proceed with a quick checkout.

3. On the checkout page, enter your shipping and payment information.

4. Complete the payment to place your order.

Need help? Our support team is here for you!

2. Can I modify or cancel my order?

• Unpaid Orders: You can cancel anytime from your account before payment.

• Paid but Unshipped Orders: Contact our customer service team—we’re happy to help with cancellation.

• Shipped Orders: Unfortunately, changes aren’t guaranteed after shipping. We can try to reach the carrier, or you may refuse the delivery.

Need help? Our support team is here for you!

3. How do I check my order status?

Use our live chat and provide your email address and order number — we’ll assist you right away!

Shipping & delivery

1. How long does shipping take?

Shipping times vary by product and supplier. Most items typically take 7–12 business days to arrive. Some faster options may be available at checkout. We appreciate your patience!

2. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our support team as soon as possible. We’ll do our best to assist you.

3. Do you ship internationally?

Yes! We ship to many countries worldwide, but shipping times and fees vary. Check the shipping options during checkout for availability in your region.

Safety

1. Are the toys and accessories safe for children?

Yes! We carefully select products that meet international safety standards and regulations. All items are made from non-toxic materials and designed for age-appropriate use.

2. How do I know which age group a toy is suitable for?

Each product listing includes recommended age guidelines. Please review these carefully to ensure the toy or accessory is appropriate for your child’s age and developmental stage.

3. Are there any choking hazards?

Some toys contain small parts that may pose choking hazards for children under 3 years old. Also, plastic covers or packaging parts can be dangerous. Always check the product’s safety warnings and supervise young children during play.

4. What precautions should I take when using water toys?

Always supervise children during water play to prevent accidents. Ensure toys are used according to the manufacturer’s instructions, and never leave kids unattended near water.

5.  What should I do if a product is damaged or unsafe?

If you receive a damaged or unsafe product, please contact our customer support immediately with your order details. We will arrange for a replacement or refund as quickly as possible.