FAQs
Frequently Asked Questions
We Accept:
Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, Stripe, and Klarna. For full details, please check the checkout page.
You’ll receive an instant confirmation email upon successful payment. Please also check your spam or junk folder if it doesn’t appear in your inbox. If you still don’t see it, feel free to contact our support team anytime.
Yes! We support Shop Pay and Klarna, allowing you to split your purchase into up to 4 easy installments.
Refunds are issued to the original payment method and typically take 3–5 business days to appear, depending on your bank or provider.
Payments may be declined due to insufficient funds, incorrect card details, bank security blocks, or a ZIP code mismatch. Please double-check your info or contact your bank. You can also try another payment method.
1. Choose your product’s color, size, and quantity.
2. Click “Add to Cart” or proceed with a quick checkout.
3. On the checkout page, enter your shipping and payment information.
4. Complete the payment to place your order.
Need help? Our support team is here for you!
• Unpaid Orders: You can cancel anytime from your account before payment.
• Paid but Unshipped Orders: Contact our customer service team—we’re happy to help with cancellation.
• Shipped Orders: Unfortunately, changes aren’t guaranteed after shipping. We can try to reach the carrier, or you may refuse the delivery.
Need help? Our support team is here for you!
Use our live chat and provide your email address and order number — we’ll assist you right away!
Shipping times vary by product and supplier. Most items typically take 7–12 business days to arrive. Some faster options may be available at checkout. We appreciate your patience!
If you need to change your shipping address after placing an order, please contact our support team as soon as possible. We’ll do our best to assist you.
Yes! We ship to many countries worldwide, but shipping times and fees vary. Check the shipping options during checkout for availability in your region.
Yes! We carefully select products that meet international safety standards and regulations. All items are made from non-toxic materials and designed for age-appropriate use.
Each product listing includes recommended age guidelines. Please review these carefully to ensure the toy or accessory is appropriate for your child’s age and developmental stage.
Some toys contain small parts that may pose choking hazards for children under 3 years old. Also, plastic covers or packaging parts can be dangerous. Always check the product’s safety warnings and supervise young children during play.
Always supervise children during water play to prevent accidents. Ensure toys are used according to the manufacturer’s instructions, and never leave kids unattended near water.
If you receive a damaged or unsafe product, please contact our customer support immediately with your order details. We will arrange for a replacement or refund as quickly as possible.
No code needed — savings are auto-applied at checkout.
Limited time only!